Front Office Supervisor - Sharjah, United Arab Emirates - Golden Sands Hotel Apartments

Golden Sands Hotel Apartments
Golden Sands Hotel Apartments
Verified Company
Sharjah, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Skills Required:


  • Must have previous supervisory level experience.
  • Must have excellent leadership skills.
  • Must be highly organized and results oriented.
  • Must be able to work under pressure in as fast
- paced changing environment.

  • Must to be able to handle stressful situations in a calm and professional manner.
  • Must have strong interpersonal skills: ability to get along with diverse nationalities and personalities.
  • Must possess strong communication and listening skills.
  • Must have a solid knowledge of PMS Opera,
  • Must be able to effectively lead teams of associates
  • Must have a Solid knowledge of Microsoft office
  • Must Have a Basic accounting skills
  • Must be an energetic personality.
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must have strong organizational skills.
  • Must be able to work in team environment.
  • Must have excellent interpersonal people and coaching skills.
  • Must meet grooming standards.
  • Must have excellent communication skills, both verbal and written.
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing by providing accurate and timely information and services.

As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

You will also ensure all guests' invoices are accurate, billing instructions are verified; all necessary supporting bills and vouchers are attached for direct settlements.


Reporting Structure:

  • Duty Manager
  • Front Office Manager
  • Director Of Rooms

Directly in Charge of:

  • Senior Receptionist
  • Receptionist
  • Front Desk Agent
  • Senior Bellboy
  • Bellboy

Duties & Responsibilities:


  • Ensures the smooth running of the operations on a day to day basis and in a proactive manner
  • Organizes, directs, and monitors daily activities of front desk agents.
  • Must be able to complete all of the duties and responsibilities of the Front Desk Associate.
  • Ensures efficient, friendly, and professional guest registration, checkout, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
  • Establishes procedures, prepares and coordinates schedules, and expedites workflow.
  • Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.
  • Assists with training, motivating, and rewarding front desk agents.
  • Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are preregistered, blocked properly, and other departments are notified of room assignments.
  • Reviews the daily room availability and informs all appropriate staff.
  • Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
  • Ensures all necessary reports and forms are completed daily.
  • Carry out correct cashing up and adjustment of errors.
  • Daily checks on the credit limit list in agreement with the manager.
  • Be available for guest at all times as point of contact and coresponsibility for appropriate treatment of guest complaints, passing on a documenting such complaints.
  • Know the emergency equipment, how to use it and what to do in cases of emergency.
  • Inform the housekeeper with regard to special requests, early and late departures, change of room and other information important for the department.
  • Accept reservations and enter these into the system.
  • Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
  • Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
  • Assists front desk agents with resolution of guest problems/complaints as needed.
  • Monitors and maintains front desk area.
  • Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
  • Be familiar with the daily activates in the hotel.
  • Performs other duties as assigned by manager
  • Ensures that as per Golden Sands Health & Safety Policy the Fire Exits are free of obstacles
  • Check all correspondence of the day's arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
  • Follow up with Housekeeping any unresolved room discrepancies
  • Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and or
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