VOC Analyst Jobs in Dubai - Al Futtaim

Description

VOC Analyst Jobs in Dubai | Al Futtaim CareersJob Responsibilities:

Promoting NPS engagement across the business; presenting findings at key business forums periodicallyCreate and present high-quality VoC insight reports with thought-provoking analysis and impactful insights, opinions, and actionable recommendations.

Coach and mentor key research & insight end users across the business to ensure best practices are being employed across all Worldpay sites.

Create innovative ideas to use the VoC technology in ways not recognized or requested by utilizing forward thinking skills and proactive approach with the tool.

Job Requirements:
4+ Years of Experience working with Medallia CXM platform6+ Years of experience in Customer Experience, Market Research, Or a related fieldStrong analytical skills, proficient at identifying patterns, and hypothesis-driven problem-solvingStrong Project Management & Presentation skillsAdvanced knowledge of Microsoft Excel and PowerPoint


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