Customer Service - Dubai, United Arab Emirates - Emirates Transformer & Switchgear Limited

Description

JOIN A FAST-PACED INDUSTRY & GROWING BUSINESS WITH A BIG FAMILY CULTURE.

CAN YOU

• Implement real and positive change to enhance customer satisfaction.
• Continuously deliver through service.
• Embrace and drive change.

We are recruiting a new and dynamic person to join our team who will drive and accelerate our excellence in serving the customer with best-in-class service levels.

This is a multipurpose role where the Customer Service & Technical Sales Manager will be responsible for all administrative sales and technical support functions in order to support external customers and our sales team.

He/she will implement a dynamic and driven team approach to improve/strengthen day-to-day customer relations via clear and concise efficient bi-directional human communications and actively partake in a pro-active customer contact plan to improve account retention and reduce the attrition rates.

The role has individual responsibility for the day-to-day management and development of the three existing Sales Engineer team members.


Qualifications/Experience

• 5 years' experience working in a customer service management role
• Good written and presentation skills are required
• Expert knowledge and skills with Windows programmes.
• Advanced SAP user
• Fluency (written/verbal) in English is a must.
• Proficiency in another European language would be advantageous
• Experience as a Customer Service Manager in an engineering manufacturing industry
• Experience in dealing with international customers in Europe, Middle East & N. America.
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Ability to think strategically and to lead a team
• Strong clientfacing and communication skills
• Advanced troubleshooting and multitasking skills
• BS degree in Business Administration or related field

EMIRATES TRANSFORMER & SWITCHGEAR ARE AN EQUAL OPPORTUNITIES EMPLOYER

Emirates Transformer & Switchgear was founded in 1984, being the first manufacturer of its type in the UAE, and now comprising five factories we enjoy a market leading position with a strong reputation for quality and service.

We serve our markets with a team dedicated to executing brilliance daily in the electrical utility and contractor space.

The goal is to evolve our team to deliver better and better solutions for our clients through iterative process and transparency using a down-to-earth collaboration style.

We create reliability and resilience for our clients' electrical networks through innovation in the design and production of distribution transformers.

We are in the midst of a period of significant industry growth and we need to expand and evolve the team across many aspects of our businesses eco-systems to meet and excel in this challenge.

Education:

• Bachelor's (preferred)

Experience:

Customer Service Management: 5 years (preferred)


Language:

• English (required)

Location:

• Dubai (preferred)

Application Deadline: 31/03/2024