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- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Conduct on-going training and coach all the employees and ensure to maintain records.
- Conduct briefing for Housekeeping Attendants.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
- Ensures adherence to company and hotel policies by all departmental employees
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Daily closing stock of mini bar store
- Prepare store requisitions and draw items for general store
- To update pending maintenance list
- To monitor the performance of desk
- Responsible for the operation of department in the absence of the EHK / AEHK.
Housekeeping Team Leader - Dubai, United Arab Emirates - IBIS
Description
Key Responsibilities:
People Management
Financial Management
Operational Management
Administration: