- Having in-depth knowledge of CX frameworks and ability to develop be-spoke CX value-props for customers
- Ability to create E2E CX strategies for large enterprise/government customers by understanding their vision
- Ability to build a deep understanding of a customer's end-user experience needs and guide them to a relevant solution by adopting a consultative approach
- Experience in managing CX Journeys for large enterprise/government customers to enhance their business operations
- Deliver E2E CX projects by taking complete ownership of the project from start to end
- Creative problem solver with know how to get things done and ability to lead others to success
- Navigate complex decision-making processes to identify and overcome objections
- Delivering onsite presentations to prospect customers
- Close complex deals involving multiple executive level stakeholders
- Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes.
- Meet and exceed monthly sales KPI's (key performance indicators) and monthly/quarterly targets
- Track and manage opportunities in CRM following standard internal sales process and cadence
- Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling.
- Ability to align and collaborate with cross-functional teams
- Minimum of 7+ years of experience in CX Projects and Strategies
- Knowledge about CX foundations, journeys, strategies and frameworks
- Demonstrated success in driving sales process and closing business
- Ability to articulate complex technology concepts to a technical and non-technical audience
- Hands-on industrial experience with large organizations
- Proven track record of obtaining / exceeding sales/KPIs quota
- Knowledge and understanding of CPaaS, CCaaS, A2P, and cloud API technologies
- Cloud services; VoIP, A2P messaging, Generative AI,
- Software-as-a-Service Applications (Cloud) experience and understanding
Customer Experience - Dubai, United Arab Emirates - e& enterprise Cloud
Description
We at e& enterprise cloud have an amazing opportunity for a Customer Experience (CX) Consultant.
Company Overview:
At e& enterprise, we play a leading role in customer cloud transformation in the UAE. With our multi-cloud solutions, we enable our customers to get business results faster and mitigate risk by leveraging the right cloud platform and the right cloud services to run, manage and grow their business.
Our mix of cloud services are all geared to accelerate our customers cloud transformation journey. Through our customer-centric, vendor-agnostic approach and comprehensive suite of IT services offerings including Data Centre and Contact Centre outsourcing solutions, we are enabling large enterprises and government entities to realize the benefits of the cloud by simplifying the complexity of cloud and accelerating its adoption.
Website
Role: Customer Experience (CX) Consultant
Key Responsibilities:
Required Experience, Knowledge and Skills:
Desired Skills:
Soft Skills:
High technical aptitude and strong business acumen
Clear communicator with strong presentation skills.
Positive, proactive and solution-oriented attitude to everything you do.
Formal Education Required:
Master's Degree.
We welcome and thank all applicants for their interest in joining e& enterprise cloud.
Regards,
e& enterprise cloud- Recruitment.