Program Manager - Dubai, United Arab Emirates - Amazon Middle East and North Africa FZ-LLC

Amazon Middle East and North Africa FZ-LLC
Amazon Middle East and North Africa FZ-LLC
Verified Company
Dubai, United Arab Emirates

1 month ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
3+ years of program or project management experience

  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)


Sellers form the core of our marketplace business at Amazon; to ensure we keep accelerating our flywheel and build a sustainable business, we need to drive the cost of defects down while ensuring a high bar on seller experience.

Key job responsibilities

  • Own 3P Marketplace Seller Reimbursements Charter for AE, SA, and EG for select fulfillment channels (FBA, Seller Flex, Easy Ship, or Self Ship)
  • Guide definition of reimbursement policies based on marketplace dynamics, incorporating external inputs such as SIC policy and WW best practices
  • Influence and work with critical stakeholder teams (Ops, CS, RCX, CoBW, etc.) to drive upstream product and process improvements to fix key defects that impact seller reimbursements & experience
  • Own channellevel reimbursements SX metrics (such as claim rate %, TTR, FTR%, etc.) and drive continuous improvements
  • Monitor seller feedback to understand critical pain points and areas of dissatisfaction related to reimbursements. Adapt policies, processes, and seller communications to improve SX
  • Define mechanisms to detect emerging Abuse MOs, dive deep to identify breakpoints, and implement short
- and long-term fixes to arrest them

  • Identify areas of automation to reduce manual interventions/investigations; partner with product and tech teams (SAFE-T, MENA Tech, WW DP&R) to implement solutions
Dubai, ARE

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
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