Telephone Operator - Dubai, United Arab Emirates - MILLENNIUM CENTRAL DOWNTOWN

MILLENNIUM CENTRAL DOWNTOWN

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

DUTIES AND RESPONSIBILITIES:

Answers incoming calls.

Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

Places outgoing calls.

Receives guest messages and deliver the same to the guest.

Logs all wake-upcall requests and performs wake-up call services.

Provides information about hotel services to guests.

Understand the telephone operator board or PBX switchboard operations.

Provides paging services for hotel guests and employees.

Knows what action to take when an emergency call is required.

Monitors automated systems including firealarms and telephone equipment when engineering and maintenance department is closed.

Assists in reporting telephone equipment or service complaints and problems.

Following telephone etiquette

Trains or assists wit training new telephone operators in performance of job duties.

Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

Must be polite and courteous while answering the phone.

Keep records of calls placed and received by all departments and recording the call charges.

Ability to commute/relocate: