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- Manage the day-to-day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessments.
- Develop resources for onboardings and trainings, including creating visual informative aids.
- Conduct all Training Needs Analysis for the Hotel – Establishing core competencies required for key positions and identify/develop training programs for all development needs.
- Establish and drive a high level of Leadership strength and competence through training/seminars/ resources.
- Establish a departmental trainer platform to drive effectiveness in delivery of training programs and recommendation for improvement.
- Be present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities.
- Create a talent pool of high potentials within the business from the Annual Performance Appraisals
- Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals.
- Develop a network with other L&D professionals to learn best practices and establish game changers to the business.
- Support and establish a learning culture within the hotel.
Learning Quality Manager - Dubai, United Arab Emirates - IHG Hotels & Resorts
