Customer Support Executive - Dubai, United Arab Emirates - Qanawat Connect solutions LLC

Description

Customer Support Executive for an IT company.

English and Hindi speaking is mandatory.


Salary:
AED 3,000


Job Responsibilities:
Address customer queries, concerns, and complaints, promptly and professionally through appropriate communication channels.

Offer detailed information about products or services to customers, including features, specifications, pricing, and availability.

Help customers troubleshoot and resolve technical problems they encounter with products or services, either by providing instructions or escalating the issue to the appropriate department.

Update and maintain accurate customer information, interaction details, and records of customer inquiries.

Understand customer needs and provide personalized support, guidance, and recommendations to enhance their overall experience.

Analyze customer feedback and identify common issues or recurring problems to proactively improve products, services, or internal processes.

Resolve complex or escalated customer issues effectively by collaborating with relevant teams or supervisors and following established protocols.


Skills and Qualifications:
Excellent verbal and written communication skills.

Strong problem-solving and troubleshooting abilities.

Empathy and patience in dealing with customer inquiries and complaints.

Strong organizational and time management skills.

Knowledge of customer service principles and practices.


Salary:
AED3,000.00 per month