Student Counselor - Dubai, United Arab Emirates - Iconic Solutions

Description

Professionals who've previously worked as Cabin Crew, Flight Attendants, or similar roles are preferred.


Responsibilities

Counsel prospective students to identify appropriate study options including suitable courses and institutions in Australia, UK, USA, Canada and in Europe.

Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students needs are being met.

This includes advising students with respect to admissions requirements, processes and qualification options.

Support the student through the admissions, visa and pre departure processes.

Develop and maintain strong relationships with students and their families to ensure that ICONIC SOLUTIONS is regarded as a highly professional and trusted service provider.

Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.

Identify opportunities to generate leads and effectively leverage these opportunities. e.g.

determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.

CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.

Identify new business opportunities in consultation with the BUM

Act with the highest level of accountability with students, clients and colleagues.

Assist students with on-arrival issues or and refer to appropriate agencies where necessary

Build strong relationships with network counsellors to enable ongoing support of students onshore.

Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.

Work with Business Unit / Operations Managers and institution representatives to developing strategies to effectively promote institutions.

Act with integrity and professionalism in all interactions with client representatives.

Support Business Unit Manager / Operations Manager / Marketing Teams in the organisation of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.

Provide input on marketing or promotional activities to encourage student numbers.

Promote Iconic solutions through activities such institution visits, seminars, exhibitions, student associations etc.

Assist in the identification of opportunities and threats within the local market.

Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge and expertise for the benefit of the team as a whole.

Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between Iconic solutions student placement and IELTS operations.

Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.

Effectively present relevant information to students, clients and other key stakeholders as required.

Provide regular updates to line manager to inform them of progress, challenges and / or support that may be required.

What We're Looking For
Educated to bachelors degree level or equivalent.

Fluent in English

Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.

Knowledge of education institutions, admission processes, immigration requirements and their international operations.

Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).

Excellent planning and organising skills with the ability to manage multiple competing priorities.

Customer focussed, with a passion for providing outstanding service.

Highly effective relationship building and relationship management skills.

Effective team worker, supporting colleagues and contributing positively to overall teams success.

Ability to proactively identify, analyse and solve problems effectively.

Sound judgement and the ability to make decisions and act with integrity, in the best interests of Iconic Solutions.

Strong IT skills Microsoft Office suite, CRM systems.

Experience of working with a CRM system.

Experience of education counselling.

Work and / or study experience in a relevant destination country.

• Job Function: Teaching/Education
• Industry: Educational/Training, Research/Surveyor/MR
• Specialization:Counseling
• Qualification:Any Graduate
• Employment Type: Full Time

Salary:
AED5, AED5,100.00 per month


Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (required)