Customer Success Specialist Jobs In Dubai UAE 2023 - Carrefour

Description

Customer Success Specialist Jobs In Dubai UAE 2023 | carrefourFor More Top Organization Jobs Click HereDescription:

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process.

You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants.

The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

Responsibilities:

Crafting merchant specific account development plansBuilding high touch, consultative and positive relationships with our merchants through regular and open communicationsDelivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.

Tracking merchant project deliverables and ensure merchant activities are updated within SalesForceUnderstanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants' needsCollaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience


Requirements:
3+ years' experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industryA strategic problem solver with excellent project management skillsGood knowledge of today's major e commerce and payments technologies, players and major future trendsCustomer driven and able to establish robust relationship with assigned customer baseMultifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrentlyFluent in English, Arabic is advantageous

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