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Sharjah

    UAE National-Business Analyst Automotive Global Aftersales Expert - Sharjah, United Arab Emirates - VAM Systems

    VAM Systems background
    Description

    Key Responsibilities:

    • System Analysis and Optimization: Conduct thorough analyses of software programs, applications, and web services to identify areas for improvement and implement solutions that enhance system efficiency and functionality.
    • Business Process Improvement: Collaborate with internal departments and end-users to determine system efficiency and functionality, and develop recommendations for process improvements that align with business objectives.
    • Project Management: Report to Management and obtain approval for system development projects, ensuring that projects are completed on time, within budget, and to the required quality standards.
    • System Integration: Efficiently integrate new systems, programs, and applications with business operations and services, ensuring seamless transitions and minimal disruption to business activities.
    • Customer Portal Management: Analyze and improve the performance of web-based customer portals and support services, ensuring that they meet the needs of end-users and provide a positive customer experience.
    • End-User Support: Ensure that end-users are proficient with new systems, programs, and applications across departments, providing training and support as needed to ensure successful adoption.
    • Compliance and Security: Monitor product licenses and ensure compliance with IT industry regulations, and implement measures to promote system efficiency and security, including performance metrics and encryption.
    • Technology Advancements: Stay up-to-date with the latest advancements in the field of system and enterprise architecture, and implement new technologies and solutions that align with business objectives and improve system efficiency.


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