Officer – WPS Operations Jobs In Dubai - Al Rostamani Group

Description

Officer – WPS Operations Jobs In Dubai | Al Rostamani GroupFor More Top Organization Jobs Click HereTo perform the responsibilities of the WPS Operations, support the Central Operations to ensure assigned operations are effectively and efficiently performed.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE.

It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

Job Responsibilities:
Process Customer On boarding as per the procedure, and capture details accurately in the Core system.

File and retain documents for Customers on boarded at Central OperationsProcess Card Holder Files, Salary Files and other relevant files and tasks in a timely manner, and accurately as per Customer instruction without any errors, mismatch of data and duplication or deletionProcess approved Refunds and Returns within the agreed TATMaintenance records relevant to the WPS Processing as per internal and regulatory requirements.

Provide excellent Customer Service is provided to internal Customers, as well as to external Customers dealing with the departmentMaintain excellent working relationship with all Business Team/functions such as Sales, Relationship team and other Departments to address service issuesAdhere to all applicable internal policies and regulatory requirements related to Card issuance and WPS processingAssist in preparation of Reports required for monitoring daily tasks and activities of the DepartmentEscalate issues and areas of risks to the Department Head and Management Team members as necessaryProcess by validating the authentication of the ancillary service requests (Replacement/SOA/Dispute Claims/Pin rest etc.) received from branches/sales team/Relationship officers on cards servicesComplete assigned processed related to WPS accurately and in a timely manner


Job Requirements:
Bachelor's degree in any fieldMinimum 2 years in a Banking/Financial environment with WPS operations.
Minimum 2 years of experience working with Exchange (UAE based experience preferred)Knowledge of Payroll and WPS Systems/Platforms.
Knowledge of Exchange House operations, specifically of WPS /Payroll.
Analytical and methodical approachResults-orientedExcellent communication and listening skillsFluent in written and oral English

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