Sr. Specialist Customer Experience Operations - Dubai - Delivery Hero SE

    Delivery Hero SE
    Delivery Hero SE Dubai

    1 hour ago

    Description

    Job Title:

    Sr. Specialist Customer Experience Operations

    Key Responsibilities:

    • Provide quantitative insights to support CX Operations and Policy teams, helping drive deep-dive analysis on customer behavior across regions and segments.
    • Monitor trends in usage, redemption, misuse, and eligibility to recommend policy refinements.
    • Identify anomalies or patterns of abuse in compensation and refund behaviors.
    • Support A/B testing and experimental design to assess the impact of policy or process changes.

    CX & Compensation Performance Monitoring:


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