Sales Manager - Abu Dhabi, United Arab Emirates - Emirates NBD

Emirates NBD

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

Company Introduction

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers.

The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches.

We also operate
Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Purpose - As Sales Manager

Indirect & Institutional Sales, at Emirates NBD, your role is to*
Sales of Credit Card, Personal Finance and Bank Accounts in retail banking.
Cross selling of other bank products when required
To assist team members in meeting customers to facilitate sale, company listing and for any other requirement as applicable
To enforce and ensure team adherence to banks service standards so as to ensure best in class customer service and experience To collate team data about customer feedback, market pulse, lost data etc. and any other data point or process as required by the unit/bank and take it up with management for review

Responsibilities -

Achieve assigned team monthly sales targets of credit cards, personal finance products and bank accounts
Assist team members in internal follow up's with stakeholders such as support team, RCC, product team etc. for approvals, exceptions, deviations, field visits etc.
To collate and report daily reports of the team pertaining to submissions, approvals, discrepancies and any other aspect required by management
Meet customers when required for assisting team members in closing sale, company listings etc.
Drive cross selling of other bank products when required
Supervising KIOSK set up by the bank in different locations / companies/ malls To ensure capturing and compile team report of market intelligence, customer loss and feedback to the line managers on regular basis, which can be shared with the management & product team so as to improve banks product features, offerings and processes etc. in line with competition, market trends and customer requirements

To be successful in this role, you will need the following skills and experience