Guest Services Officer - Dubai, United Arab Emirates - Hyatt Corporation

    Hyatt Corporation
    Hyatt Corporation Dubai, United Arab Emirates

    2 weeks ago

    Default job background
    Full time
    Description

    Guest Services Officer - Reservation

    Hyatt Regency Hyatt Regency Dubai AE - DubaiAdministrativeHourly/Entry Level EmployeeFull-timeReq ID: DUB005399Worldwide

    Summary

    You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservation within the Rooms Division.

  • Takes reservations and operates systems in accordance with hotel standards of performance.
  • Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
  • Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary.
  • Ensures all waitlisted business is recorded appropriately.
  • Ensures the Reservation Manager is kept informed of all developments within the department.
  • Adheres to pre-set availability and rate controls.
  • Ensures a high level of product knowledge of the hotel and local area.
  • Ensures a high level of Reservations is consistently maintained.
  • Processes all reservation requests by phone, mail through system, promptly and accurately to established standards.
  • Checks daily arrivals and informs concerned personnel of any missing information.
  • Prepares and distributes weekly forecasts.

    • Qualifications

    Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.