Service Manager - Dubai, United Arab Emirates - Caliberly

Description

Duties andResponsibilities:

• TeamManagement:
  • Lead, supervise, and mentor a teamof service advisors, technicians, detailers, and administrativestaff.
  • Assign tasks and projects to teammembers, considering their skills andexpertise.
  • Provide training and guidance tostaff, ensuring they stay updated with the latest automotivetechnologies and service techniques.
  • Conductregular performance evaluations and provide constructive feedbackto team members.
  • Foster teamwork and maintain apositive work environment within the servicedepartment.
• CustomerService:
  • Interact with customers to understandtheir vehicle repair and maintenance needs, providing accurateestimates for service costs and completiontimes.
  • Address customer inquiries, complaints,and concerns in a professional and timely manner, ensuring customersatisfaction.
  • Communicate effectively withcustomers, keeping them informed about the status of their vehiclerepairs and services.
  • Strive to exceed customerexpectations by delivering exceptional service and building strongcustomerrelationships.