International Operations Coordinator - Dubai, United Arab Emirates - International SOS

International SOS
International SOS
Verified Company
Dubai, United Arab Emirates

3 days ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Description:


Do you want to make a difference every single day

Are you passionate about helping others

Do you want to join a team who strive for excellent customer service
**_

Every day, we respond to the needs of others; it could be a health-related enquiry, security advice or emergency medical assistance.

Whatever the need is, we are there to support our clients and their global workforce._
_Protecting people and saving lives is our passion and our business.

_**
How can you make a difference


If you enjoy helping people, have strong communication skills, and thrive in a fast-paced environment, then we want to hear from you now.

Our customer service executive teams assess situations, co-ordinate care and logistics across the world.


Essential Job Duties and Responsibilities:


First point of contact to assist clients with their healthcare, travel and security inquiries and assistance needs, working with our global network of Assistance Centers.

Coordinate routine and emergency medical care, working closely with our medical provider network and in-house Medical Team. Coordinate financial approvals for care.


Required Skills & Experience:


  • Proficient English communication skills both oral and written
  • Russian or Arabic Speaker
  • 2 + years customer service / call center experience / hospitality/ medical institution (e.g. hospital or clinic) / Red Crescent background
  • A resilient individual passionate about helping people and possessing a natural empathetic approach.
  • Demonstrates effective problemsolving skills and lateral thinking.
  • Has initiative, the ability to prioritize and takes responsibility.
  • Follows policy and procedure including data protection.
  • Previous experience working under pressure in a fastpaced and demanding environment is essential
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