Assistant Manager, Guest Service - Dubai, United Arab Emirates - Kerzner International Resorts

Kerzner International Resorts

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Assistant Manager, Guest Service
(8383)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za'abeel.

A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis.

With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion.

About the Role:

As an Assistant Manager, Guest Relations, you will play a key role in ensuring that our guests receive exceptional service throughout their stay.

You will work closely with the Manager, Guest Relations to oversee the Guest Relations team and provide guidance and support to ensure seamless operations.

Role Responsibilities:

Assist the Manager, Guest Relations in managing all aspects of the Guest Relations department, including supervising the team, training, and scheduling.
Foster a warm and welcoming environment for all guests, ensuring their needs are met and exceeded.
Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve any issues to the guests' satisfaction.
Coordinate with other departments, such as housekeeping and concierge, to ensure smooth operations and enhance the guest experience.
Maintain a strong knowledge of the hotel's facilities, services, and local attractions to provide accurate and helpful information to guests.
Assist in conducting regular staff training sessions to ensure all team members are up to date with the latest policies, procedures, and service standards.
Monitor guest feedback and reviews, taking proactive measures to address any areas for improvement.
Collaborate with the Manager, Guest Relations to develop and implement guest service strategies and initiatives.
Assist in the preparation of reports and analysis related to guest satisfaction and department performance.
Act as a liaison between guests and management, providing feedback and suggestions to enhance the overall guest experience.

Key Skills and Qualifications:

Previous experience in a similar role within the luxury hotel industry is highly desirable.
Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
Excellent communication skills, both verbal and written, with fluency in English (additional language skills are a plus).
Exceptional customer service and problemsolving abilities.
Knowledge of hotel operations and the ability to handle various guestrelated situations.
Detailoriented with excellent organizational skills and the ability to multitask in a fastpaced environment.
Proficiency in using hotel management systems and other relevant software.
Flexibility to work shifts, including evenings, weekends, and holidays.
A passion for delivering outstanding service and creating memorable guest experiences.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.