Events Coordinator - Dubai, United Arab Emirates - Marriott International, Inc

Marriott International, Inc

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Number

Job Category Food and Beverage & Culinary

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

CANDIDATE PROFILE

Education

College degree preferred
Multi lingual preferred
Previous position requirements (Event coordinator, reservation agent, front desk clerk, banquet supervisor, restaurant supervisor)

Skills and Knowledge

Understand group and catering positioning of the hotel.
Knowledge of menu and food presentation
Knowledge of possible capacities and catering styles of the hotel
Familiarity and knowledge of all departments within the hotel
Effective communication skills
Distribute information in a concise, wellorganized manner
Manages guest conflict situation effectively

BUSINESS RESULTS

Balanced Scorecard Results:
Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share

Essential Functions

Being able to collaborate with a customer and craft individual events.
Taking care of a smooth transition from sales to events planning.
Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 pax to 250 rooms per night/ 250pax
Focus to communicate and deliver outstanding events to the customer.
Focus on future service potential problems and/or conflicts from a service point of few.
Being proactive in offering solutions.
Creating & distributing Banquet Event Orders & Group Resumes.
Accurately forecasts all the events (bedrooms and/or catering)
Guidance and support throughout the event.
Being knowledgeable about product and services.
Handle the billing process by preparing invoices, having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.
Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.
Continuous communication with the operational team.
Be available as needed during the event phase for their assigned groups.
Organizing & planning the group rooms side of the event.
Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.
Guiding the client throughout the event as the expert partner for the guest by being a consultant
Attend the daily service communication tool; BEO meeting.
Upsell last minute items to ensure profitability.
Conduct pre

- and post-conference meetings in line with Marriott standards.

Show around in connection with inhouse functions.
Coordinate all activities involving the pre

- and post-event process.

Coordinating & supporting on all department admin tasks.
Act as a support to the Events Admin Clerk.
Work on Digital signage as per the schedule.
Communicate challenging situations accurate to responsible departments.
Handle guest complaints in a professional manner and come up with solutions.
Responsibility of working on individual projects besides the organization of events.
Following department timelines for actualization, BEO & Group resume distribution, rostering, forecasting, etc.
Rewarding Bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.
Working honestly, ethically & with integrity

This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

OTHER

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and sec