Sales Incharge - Abu Dhabi, United Arab Emirates - Alstom

Description

JobRole: Primary Skill: CustomerSupport
Process:International Voice Process - Air Support and HotelSupport
Experience:0-2Years
Whatyou'll bedoing:

• HandlingCustomer queries and concerns in real-time via phone, chat, andemail.
• Customer problem solving, assistance,and follow up
• Handle flight reservations (Newand existing bookings- date change, refunds, namecorrections)
• Provide prompt and conciseCustomer services, travel booking, andsupport
• Handle reservations, assist, book,amend and/or cancel Air, Hotel, Car, andActivity
• Experience with travel loyaltyprograms would beadvantageous.

MandatorySkills:

• Abilityto remain professional and courteous with customers at alltimes
• Must be available to work for 24 *7Shift, 5 Days Working
• Excellent verbal andwritten communicationskills

Whatwe are looking for:

• Excellentanalytical & problem-solving skills with a self-learningattitude
• Team player, self-motivated andcreative thinking
• Previous Travel Product andMembership Customer Support preferred
• Strongunderstanding of the travel industryfrom the consumer perspective.
• Strong empathyand listening skills.
• Ability to be adaptableto changingsituations.

WeOffer:
Avery open, collaborative, high-energy, non-hierarchical, no cabinenvironment, no dress code. Exposure to multiple technologies andtools, with the freedom to learn and grow in anydirection.

Skills : customer support,customer care,clarifying thecustomer's complaint