Customer Service Executive - Sharjah, United Arab Emirates - Logistics and Freight Forwarding

Logistics and Freight Forwarding
Logistics and Freight Forwarding
Verified Company
Sharjah, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description
Handle multiple sea and air shipments end to end at the same time.

  • Interact with our customers in arranging their shipments, exceeding customer service expectations.
  • Provides quotations and closes contracts.
  • Ability to independently handle both LCL and FCL shipments and hazardous.
  • Submit shipping instructions timely and accurately.
  • Arranging for DO and B/L collection.


  • Arranging Customs clearance

  • BOE and documentation.
  • Ensure documents are timely sent to customers for customs purposes.
  • Understand all shipping incoterms for freight shipments.
  • Coordinates all warehousing and logistics activities with logistics team to meet customers project deadlines and targets.
  • Ensure timely movement and delivery of freight to customers.
  • Ensure accurate and timely data entry into our operating system.
  • Ensure timely completion of Complete job costing and billing.
  • Provides support to the sales team for customer development and maintenance.
  • Applies knowledge of Freight Forwarding and freight structure and operations to resolve problems, make decisions and achieve business objectives.
  • Track and trace shipments and provide customers with daily or weekly tracking reports as required.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Contribute to maintain strong relationships with suppliers (airlines, shipping lines, trucking companies, and others)
  • Ensure all customers' standard operating procedures are followed and updated.
  • Meet KPI standards, as per the company procedures.

Qualifications:


  • Minimum 3 years sales experience in freight forwarding industry with solid experience in customer acquisition and account management.
  • Strong selling, presentation, and analytical skills.
  • Excellent personal presentation and strong written and verbal communication skills in English.
  • Arabic knowledge will be an added advantage.

Job Requirements:


  • Bachelor's Degree or higher preferred.
  • At least three years in the Freight Forwarding industry with knowledge of the rules and regulations is required.
  • Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.)
  • Extremely well versed with pricing process & current market trend for sourcing competitive prices.

Education:


  • Bachelor's (preferred)

Experience:

Freight Forwarding: 3 years (preferred)
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