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    Careers – Guest Service Agent - Dubai, United Arab Emirates - Hilton

    Hilton
    Hilton Dubai, United Arab Emirates

    6 days ago

    Hilton background
    Full time
    Description

    Job Description:


    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

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    Job Responsibilities:

    • Achieve positive outcomes from Guest queries in a timely and efficient manner
    • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Demonstrate a high level of customer service at all times
    • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

    Job Requirements:

    • Previous experience in a customer-focused industry
    • Positive attitude and good communication skills
    • Ability to multi-task while maintaining a positive attitude when working with a Guest
    • Commitment to delivering a high level of customer service
    • Professional manner with an emphasis on hospitality and guest service
    • Excellent grooming standards
    • Calm, efficient, and organized with great attention to detail

    Job Details:


    Company: Hilton

    Vacancy Type: Full Time

    Job Location: Dubai, AE

    Application Deadline: N/A

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