Process Improvement Unit Head - Abu Dhabi, United Arab Emirates - Department of Culture and Tourism â?? Abu Dhabi (DCT Abu Dhabi)

Description

JOB DETAILS

Job Title Process Improvement Unit Head

Sector Strategic Affairs

Department Business Excellence and Continuity

Section Governance

Reports To (Job Title) Governance Section Head

JOB PURPOSE

To oversee the lead the process management and improvement function of DCT by providing advice to all sectors/departments with regard to process management and capability enhancement mechanisms in line with DCT's strategic goals and objectives. The Unit Head role manage and oversee the overall planning and completion of process improvement projects in line with defined time and targets. Also, the role will lead conducting process audits, aiding to assess the impact of processes on business.

ACCOUNTABILITIES

Key Accountabilities

Business Process Management

• Monitor and ensure that processes across the DCT are appropriately drawn and mapped on flow charts, workflows covering major activities across the DCT sectors in line with desired quality standards.
• Provide advice to all sectors/departments with regard to Process Management and capability enhancement mechanisms in line with DCT's strategic goals and objectives.
• Lead the identification for any change by conducting a process audit on current issues or potential risks for DCT. Direct the prioritization of areas for business improvement and lead the identification of how each process impacts the organization, resources and stakeholders (employees, customers, students, partners, suppliers, etc.).
• Lead the planning and completion of process improvement projects in line with a specified timeframe while achieving cost optimisation targets.
• Report to the Senior Management to clearly present the necessity for change & recommendations and how it impacts the DCT to gain intensive upper-management support.
• Develop the performance improvement vision and deployment planning as defined by the Senior Management/Executive Team.
• Actively lead projects and provide individual contributions after key projects have been identified.
• Liaise with Finance and other members of the organization in assessing, tracking and reporting the financial benefit of a Performance Improvement project.
• Review monthly project scorecard reports for management review and decision making.
• Supervise communication activities and market the process and results by publicising goals, plans, progress and results.

Policies, Processes and Procedures

• Follow all Process Management & Development section policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.

Collaboration

• Collaborate with internal and external stakeholders on matters related to Process Management area in order to facilitate flow of information to build awareness in those areas.

Day-to-Day Operations

• Follow the day-to-day operations set by the Line Manager in the Process Management & Development section to ensure continuity of work and the delivery of effective and high quality outputs.
• Report on a regular basis to Process Management & Development Section Manager on their operational activities, challenges, hurdles and methods of resolution or mitigation etc. as required to keep the Line Manager informed and updated about their activities.

EHS (Environment, Health and Safety)

• Comply with all relevant EHS guidelines, policies and procedures, by reporting incidents and hazards on a timely manner, and reduce consumption of natural resources to support in protecting the environment and ensure a healthy and safe work environment.

Change Management

• Support the creation of culture susceptible to change management through a 'hands-on' and 'can-do' approach to DCT's new business opportunities, participating in the development of new initiatives, meeting planned targets, and demonstrating preferred high-performance behaviours.

COMMUNICATION & WORKING RELATIONSHIPS

Internal

• Strategic Affairs Sector
• All Other DCT Relevant Sectors / Departments

External

• Abu Dhabi Executive Office (ADEO)
• Accreditation Firm and Consultants.

QUALIFICATIONS, EXPERIENCE, COMPETENCIES

Qualification (e.g. Academic Qualification, Certifications, Licenses)

• Bachelor's or Master's degree in Business Administration, Finance, Economics, Public Policy or equivalent.

Experience

• At least 5 to 6 years of experience in business process, quality management, and/or operational excellence role. Preferably, someone with a previous experience in assessing processes / systems impact on the business. As well as the ability to identify process improvement opportunities.