Room Service Order Taker - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Description

• To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual.
• To answer phone within 3 rings and follow phone etiquette according to Sofitel standards.
• To explain, recommend and offer any food and beverage items base on meal period.
• To take all food and beverage orders according to standards set out.
• To repeat order at all times to ensure accuracy.
• To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service.
• To send soiled and collect clean linen from laundry before and after lunch or dinner service.
• To assist in mise‐en‐place and perform side duties during down time.
• To follow up all general requisitions and food and beverage requisitions.
• To ensure that the room service area is kept clean and organized at all times.
• To assist in opening and closing procedures established for the outlet.
• To have a thorough understanding and knowledge of all food and beverage items in the menu.
• To have knowledge of all the Daily Specials.
• To have a thorough understanding of billing and cashiering procedures.
• To prepare VIP amenities to all assigned rooms.
• To ensure that the room service station and surrounding area are kept clean and organized at all times.
• To ensure proper rotation of trays/tables clearing on each floor according to standards.
• To monitor operating supplies and reduce spoilage, waste and breakage.
• To handle guest enquiries in a courteous and efficient manner.
• To assist with any F&B Outlet Reservations when phone forwarded to Room Service.
• To be fully aware of hours of operations, concepts, offering and pricing as well as any events taking place in any F&B Outlet.
• To assist in carrying out monthly, quarterly, bi‐yearly, yearly inventory of operating equipment.
• To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.
• To carry out any other reasonable duties as assigned by the Room Service Outlet Manager and Supervisor.