- Experience in Front Desk
- Ability to adapt to changing service environments
- Pro-active with a hands-on approach
- Passion for the hospitality industry
- Ability to manage work ensuring that tasks assigned are delivered
- Ability to find creative solutions, offering recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively at all levels within the department
- An open and positive personality
- Ability to handle challenging priorities and assignments
Receptionist - Ajman, United Arab Emirates - Radisson Hotel Group
Description
Can you be our guests'superhero? Is guest service your ultimate passion? Then why not come and joinus at the Radisson Hotel Group to Make Every Moment Matter where our guestscan relax and enjoy the experience
Our first class Front Office Team is the heart ofthe house, providing a warm welcome and happy smile and where we strive todeliver a hospitality experience that is beyond expectation - creatingmemorable moments for our guests.
As Front Desk Agent, you will join a team that ispassionate about delivering exceptional service where we believe that anythingis possible, whilst having fun in all that we do
Interested then why not say Yes I Can as we arelooking for passionate people just like you
Key Responsibilities of the Front Desk Agent:
Greet & Smile to arriving guests, maintaina professional appearance at all times.
Maintains cashier float and ensures accuratedaily report of all money received, Registration cards for all arrived guestsduring your shift to be reviewed and signed for before filling, Review thefollowing: rate accuracy, ID, Business cards, Profile completion, Club Carlsonenrolment, email address, contact details and LPO attachment in case of CL. Andfollow up any CL without proper LPO
Review the high balance report for Cash, Creditcards, and City ledger on a daily basis and report any problems on the dailybriefing
Maximize the Radisson Rewards enrolments toachieve the FO YTD Quota of enrolments and to meet the deadline date
To ensure that all and every station on thefront desk (reception/cashier) has the sufficient stock of forms, keys, othercollaterals and to maintain the excellent conditions of printers, key encoders,photocopy machines which facilitates the performance of desk associates
Performs the audit balances and prepares allworks for audit in accordingly.
To have complete knowledge of the hotelproducts and services, including room types, rates, relative features andfacilities, food and beverage outlets and promotions, spa and health club, andother properties.
Maximize room occupancy and use up-sellingtechniques to promote hotel services and facilities
Maintain good communication and workingrelationships with all hotel departments
Taking part in team building activities toensure we "Work better together"
Demonstrate knowledge of hotel room categories,room rates, packages, promotions and other general product knowledge necessaryto perform daily duties
Ensure an efficient reception experience forGuests, including check in/out, and complete audit procedures, as required.
Requirementsof the Front Desk Agent:
Radisson Blu Hotel, Ajman has stylish interiors, a wide arrayof restaurants and bars, and service-minded team with Yes I Can attitude.
Radisson Blu Hotel, Ajman isone of the latest jewels in the Northern Emirates, with 148 elegant rooms allequipped with Apple TV connectivity, and a signature restaurant: Filini -simply cooked Italian food crafted from carefully chosen ingredients.Relaxation and rejuvenation are never far away with our elegant spa facilitieshaving private massage rooms and a temperature-controlled swimming pool. Guestscan enjoy the turquoise waters of Ajman with our shuttle service to our privateoff-site white sandy beach.
The hotel also features 4 meeting rooms and alarge ballroom perfect for stylishly sophisticated solutions for memorable andsuccessful meetings, wedding and events.
CAREERS
Join us in our mission to make every moment matter for ourguests and be part of the most inspired hotel company in the world. At RadissonHotel Group we believe that people are our number one asset. As the one of theworld's largest hotel companies, we are always looking for great people to joinour team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Cultureand Beliefs, then why not visit us at