Butler Russian Speaker - Dubai, United Arab Emirates - Accor

Description

• Consistently offer professional,friendly and engaging service
• Identify andanticipate guests' needs and ensure personalized serviceis provided
• Provide Food and Beverageservices
• Greets guests and presents them withthe menu
• Informs guests about the special itemsfor the day and menu changes if any
• Suggestfood and beverages to the guests
• Take food andbeverage orders from the guest
• Assist with anyplans or arrangements the guest intends to make during theirstay
• Ensure that all requests from guests aremade possible and are followed up on
• Fullyunderstand and have knowledge of all in suite services, technology,amenities, functions and systems
• Assist guestsregarding hotel facilities in an informative and helpfulway
• Follow department policies, procedures andservice standards
• Follow all safetypolicies
• Other duties as assigned
  

Qualifications

• Passion for guestservice.
• Excellent written and verbalcommunication, interpersonal
• Highly organized,results-oriented with the ability to be flexible and work wellunder pressure.
• Previous experience inF&B Service is a must
• Fluency inEnglish, and at least one additionallanguage
• Must have the ability to handle amultitude of tasks and Guestrequests.
• Knowledge of Opera or Opera CloudProperty Management System an asset.
• Ability towork independently and prioritizeresponsibilities.
• Computer proficiency in aWindows environment (Word, Excel,PowerPoint).