Customer Success Manager - Dubai, United Arab Emirates - Aulysius

Aulysius
Aulysius
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
About The Role

  • Build close longterm client relationships to understand their needs and ensure their success with monday.
  • Keep clients engaged and consistently using your monday.
  • Serve as the main point of contact and liaison between clients and the rest of the monday team.
  • Empower customers to connect their goals and challenges with the solution in monday.
  • Build customer loyalty and reduce churn.
  • Take ownership of new accounts and manage their onboarding.
  • Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale.
  • Lead consultations, and oneonone demos to educate customers on the features of monday.
  • Stay in touch with clients to ensure that they're realizing the full potential of monday.
  • Build, own, and execute client success and engagement plans.
  • Spearhead internal crossfunctional improvement projects.
  • Represent the voice of the customer and influence the product development roadmap.

Your Experience & Skills

  • 2+ years of B2B SaaS customer success, account management, or consulting experience working with accounts of various sizes.
  • Superb written and verbal communication skills.
  • Positive attitude, empathy, and high energy.
  • Ability to take initiative and adapt.
  • Prior experience in strategy consulting advantage.
  • Strong customerfacing and presentation skills with the ability to establish credibility with executives.
  • Bachelor's degree is mandatory.

Salary:
AED3, AED13,037.52 per month


Experience:

Customer Success: 2 years (required)
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