Customer Service Manager - Dubai, United Arab Emirates - Tiger Recruitment Ltd

Tiger Recruitment Ltd
Tiger Recruitment Ltd
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Position Overview


Responsibilities:


  • Oversee daytoday operations of the customer service team, ensuring prompt and professional handling of inquiries across multiple channels.
  • Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and implement strategies to meet or exceed targets.
  • Act as the liaison and point of contact for challenging customer inquiries or complaints, demonstrating empathy and problemsolving skills to ensure swift resolution.
  • Continuously evaluate and streamline customer service processes to enhance efficiency and effectiveness, leveraging automation tools and technology where appropriate.
  • Work closely with other departments, including Sales, Marketing, and Logistics, to address customer concerns and improve the overall customer experience.
  • Keep uptodate with industry trends and best practices in customer service, identifying opportunities for innovation and differentiation.
  • Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement, providing actionable insights to inform business decisions.

Qualifications:

  • Fluent in English and Arabic.
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum of 4 years of experience in customer service management, preferably in an ecommerce or retail environment.
  • Proven leadership skills with the ability to motivate and inspire a team.
  • Strong communication skills, both written and verbal, with a customercentric approach.
  • Excellent problemsolving abilities and a commitment to delivering exceptional customer experiences.
  • Proficiency in customer service software and CRM systems.
  • Ability to thrive in a fastpaced, entrepreneurial environment with a high degree of autonomy

Exciting opportunity to join a rapidly growing startup at the forefront of the luxury goods and collectibles industry.
Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
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