Senior Customer Success Manager, Fintech Platform - Dubai
3 weeks ago
Job summary
We're hiring a Senior Customer Success Manager to own a portfolio of our most strategic Reap Direct customers (web3-native and global fintech operators), while also leading cross-functional activation and retention initiatives across the broader base.Responsibilities
- Serve as primary executive partner for a portfolio of strategic web3/fintech customers; run QBRs/EBRs, map stakeholders, and drive multi-product adoption.
- Build expansion plans tied to customer outcomes; forecast growth, identify risk early, and orchestrate resolutions across internal teams.
Job description
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