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- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
- Minimum 1-2 years' experience in a similar role in a hotel.
- Fluency in English both written and verbal communication skills.
- Additional language is advantage.
- Energy and enthusiasm with an eye for detail.
Telephone Operator - Dubai, United Arab Emirates - NOVOTEL
