Personal Assistant to Regional General Manager - Dubai, United Arab Emirates - NOVOTEL

Description

The Personal Assistant to Regional General Manager entails delivering advanced secretarial and administrative support to the Regional General Manager, executing tasks and requests as directed. Operates with minimal supervision while handling confidential matters with professionalism.

What you will be doing:

• Ensuring a timely turnaround of items requiring signature, preparing reports – monthly and weekly, ensuring deadlines are met, ensuring items are traced and a timely follow up actioned.
• Full management of the Regional General Manager's diary and agenda.
• Build solid relationships with HODs, owner's office, corporate office, the hotel and within any affiliated hotels to ensure a smooth transition of information and a speedy response to enquiries.
• In charge of responding to all Trust You feedback, updating the Trust You website and liaising with all departments of the hotel to gather back up and detailed information to ensure a clear response to all guest complaints.
• Ensure all private communication and personal / official documents are kept discreet and confidential.
• Maintain a timely turnaround of all documents requiring the Regional General Manager's signature.
• Administer the day-to-day operation of the Executive Office
• Personally greeting all internal/external guests, offering support and directing enquiries
• Consistently offer professional, friendly and engaging service
• Acts as liaison and coordinator between the RGM's and HM's offices and other departments and department heads.

• Excellent written, verbal and interpersonal skills and ability to professionally interact with diverse internal and external groups.
• Strong analytical and problem solving skills with attention to details and ability to review materials for accuracy.
• Excellent time management and organizational skills.
• Proficiency with the suite of Microsoft Office
• Prior experience in a hotel environment is preferred. Good understanding of hotel operations, practices and procedures.
• Excellent interpersonal skills for effective collaboration with team members and external partners.