Team Leader - Dubai, United Arab Emirates - Solvefit Partners

Solvefit Partners
Solvefit Partners
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Our company is looking for a Team Leader to join our team.


Responsibilities:


  • Develop innovative software designs and architectures;
  • Oversee daytoday operation;
  • Agents productivity & Other key management attributes & Key Performance Indicators (KPIs) as;
  • Estimation and scheduling to deliver project on time;
  • Meet service level, Monthly call analysis, Quantitative & Qualitative;
  • Motivate team members;
  • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services;
- of issues resolved within the standard time;

  • Create an inspiring team environment with an open communication culture;
  • Develop a high performing workforce;
  • Training and work allotment;
  • Team foundation server with agile product development knowledge;
  • Evolve more effective work process for improving customer interactions;
  • To ensure desired customer delight by providing satisfactory response to customer interaction;
  • Listen to team members feedback and resolve any issues or conflicts.

Requirements:


  • Job Types: Fulltime, Parttime;
  • Required Skills : Recruitment, Team Building;
  • Job Type : Full time;
  • Experience: 2 yrs;
  • Knowledge: Experience in BPO industry;

Pay:
AED4, AED5,000.00 per month


Ability to Relocate:

  • Dubai: Relocate before starting work (required)
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