Front Office Team Leader - Fujairah, United Arab Emirates - Le Royal Abu Dhabi

Description

POSITION SUMMARY
Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information.

Answer, record, and process all guest, requests, questions, or concerns follow up to ensure each has been met to guests' satisfaction.

Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees serve as a departmental role model.

Follow company policies and procedures report accidents, injuries, and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets.

Welcome and acknowledge guests according to company standards anticipate and address guests' service needs assist individuals with disabilities thank guests with genuine appreciation.

Speak using clear and professional language prepare/review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals. Ensure adherence to quality standards identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.

Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.

We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team.

If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien.

In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.