Senior Account Manager - Dubai, United Arab Emirates - SOCIALEYEZ

Description

*IMMEDIATE JOINING*

The Senior Account Manager is primarily responsible for the management of relationships with clients.

Roles and Responsibilities

• Fully understands and applies the SOCIALEYEZ brand identity including our Vision, Mission, Core Values, Core Purpose and Brand Promise. This identity needs to guide all our actions and communications.
• Ensuring each team member are trained when joining the business but also offers ongoing training and support throughout.
• Developing effective strategies for each client following the company's strategy outline and ensuring strategies are creative and innovative.
• Ensuring the team has completed documentation in place for each client in line with company's policies.
• Ensuring the team is delivering regular insights to their clients.
• Meeting clients regularly & working towards maintaining high satisfaction scores.
• Reviewing the monthly client reports from the team.
• Regularly initiating new highly strategic, innovative & creative campaign ideas for clients.
• Research top influencers, competitors and trends in clients' industry.
• Create timely and engaging content plans optimized for platform used and intended audience.
• Set guidelines for team members including community managers/customer service.
• Analyze and report social media actions on a monthly basis for successes and new opportunities.
• Conceptualize engaging and professional visuals with creative team / and content with copywriters, that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc.).
• Continuously brainstorm for new campaigns and ideas with team members.
• Approving all quarterly client activation plans & suggested campaign ideas.
• Work towards bringing more leads and upselling.
• Perform other job-related duties as assigned by direct manager.

Experience

• 4 to 5 years in digital marketing with strong focus on social media, with an agency background
• Should have worked with the government entities in the UAE (any emirate)

Behavioral Skills

• Team player
• Organizational Commitment
• Accountability and Ownership
• Adapting to change
• Creativity
• Flexibility
• Motivating Others
• Negotiation and Persuasion
• Relationship Building
• Analytical Thinking
• Balanced Decision- Making
• Leadership
• Strategic Thinking
• Result Focus (Delivering Results)

Technical Competencies/Skills

• Solid understanding of project management and reporting on progress
• Excellent command of English and Arabic
• Strong knowledge in MS Office
• Developed & implemented multiple social media strategies
• Strong understanding of social media advertising across Facebook, Twitter, LinkedIn and YouTube