Customer Success Manager - Dubai, United Arab Emirates - Crossover

Description

What You Will Be Doing

• Hosting meetings with key customer stakeholders to understand their needs
• Using GenAI to improve the quality and effectiveness of the communications
  

What You Won't Be Doing

• Hosting sales calls where quotas lead the conversation; instead, you'll focus on finding value for your customers
• Handling every customer ask or escalation in pursuit of customer satisfaction
• Having check-in meetings with customers just to "touch base"
  

Customer Success Manager Key Responsibilities

• Generating excitement about Ignite's company vision, resulting in more customers acting on recommendations to increase their overall success
  

Basic Requirements

• At least 3 years of experience in an account management or sales role
• At least 1 year of experience in B2B software sales
• Experience managing 10+ business-to-business accounts
• Available to work more than 70% of the workday between 9 am-5 pm Eastern Standard Time (US)
• Experience using generative AI tools, such as ChatGPT, Bard, or Claude
  

About IgniteTech

If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We're doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.

A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.