Front Office Supervisor - Sharjah, United Arab Emirates - HILTON

Description

As Front Office Supervisor , you will assistin management of daily Front Office operations and work withcustomers and Guests as part of a project used to demonstratecapabilities required in the hotel management sector. A FrontOffice Supervisor is responsible for managing the first impressionsof our Guests and, therefore, must perform the following tasks tothe highest standards:

• Supervise the efficient operations ofreception including check in/outprocedures
• Support team members in handlingguest requests and enquires to ensure a positive outcome isachieved
• Ensure that both the Front OfficeManager and Reception Supervisors are kept fully aware of anyrelevant feedback from Guests and/or otherdepartments
• Demonstrate a high level ofcustomer service at all times
• Advise team ofany special events or VIP Guests in the hotel for events or forgeneral accommodations
• Understand thoroughlyall hotel room categories, room rates, packages, promotions andother general product knowledge necessary to perform dailyduties
• Monitor the appearance, standards andperformance of the Front Office Team with an emphasis on trainingand teamwork
• Maximize room occupancy and useup-selling techniques to promote hotel services andfacilities
• Ensure Team Members have a currentknowledge of all room categories, room rates, packages, promotions,local area and other general product knowledge necessary to performtheir duties
• Demonstrate positive leadershipcharacteristics, which inspire Team Members to exceedstandards
• Act in accordance with fire, healthand safety regulations and follow the correct procedures whenrequired
• Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
• Follow and adhere to companybrand standards
• Assist other departmentswherever necessary and maintain good working relationships withTeam Members
• Work with your Manager to identifya specific project to complete during your internshipplacement