Customer Service Executive - Dubai, United Arab Emirates - GMG
Description
About GMG
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors.
Today, GMG's investments span across four key verticals:
GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.
Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector.
Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.About the Role
To be part of day-to-day operations of the store by providing exceptional service to customers including but not limited to handling complains, queries, returns etc.
Key Accountabilities
- Deliver effective customer service and assist customers throughout the day as per the standards and guidelines to promote sales.
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
- Keep records of customer interactions and transactions, inquiries, comments and complaints
- Follow up on customer interactions
- Communicate and coordinate with internal departments
- Perform any other tasks as requested by the line manager and business need
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