Reservations Agent - Abu Dhabi, United Arab Emirates - SLASH TRAVEL AND TOURISM

Description

Job Purpose
efficiently promotes and executes the day-to-day Speed express sales and customer services to achieve set targets and objectives.

Properly handles/directs customer inquiries and complaints in the right channel to enhance the customers experience and ensure their satisfaction.


Key Result Responsibilities

Works on promoting Speed express sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.

Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.

Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.

Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company's services and products.

Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.

Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customer level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.

Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.

Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.

Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.

Maintains the company's property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Speed express corporate image.

Performs other duties as required by the Supervisor/Branch Head/Head of Sales.

• Job Function:
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers' desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Upselling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Industry: Hotel/Travel/Tourism/Airlines/Hospitality
• Specialization: Tour Planner
• Qualification:
• Any Graduate
• Employment Type: Full Time

Job Types:
Full-time, Permanent


Application Question(s):

• Do you have IATA qualification / GDS Training?
• Have you worked with group bookings?
• Have you prepared Umrah packages?
• Have you ever attended the Arabian Travel Market?
• List the countries you have visited before.

Experience:

• MIN: 2 years (preferred)
• Only Female Can Apply

Job Types:
Full-time, Permanent


Salary:
AED2, AED5,000.00 per month


Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Education:

• Diploma (preferred)

Experience:

- same field: 1 year (preferred)


Language:

• English,Hindi,Urdu (preferred)

Application Deadline: 15/02/2023