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    IT Senior Operations and Support Engineer Jobs in Dubai - dubai, United Arab Emirates - Emirates

    Emirates
    Emirates dubai, United Arab Emirates

    1 day ago

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    Description
    IT Senior Operations and Support Engineer Jobs in DubaiJob: Full TimeLocation: Dubai, UAEJob Responsibilities:

    Address customer issues and resolve incidents and problems to provide a superior service to our customers both internal to EG-IT and external to the Group.

    Ensuring that the service provided is in line with the specific qualitative or quantitative targets and Key Performance Indicators (KPIs)Analyze trend of reported incidents related to various technology and platform and provide solutions to our customers enabling them to resume their work with a minimum disruption and within the agreed Service Level Objectives, KPIs and targets set.

    Coordinate with application vendors and service providers (both EG-IT teams providing a service and external organizations like SITA, BT, etc.) to ensure both the quick resolution of incidents and problems and the smooth running of our departmental and global operations.

    Drive Continuous Improvement by proactively identifying & highlighting issues and risks that may impact the services provided by EG-IT.

    Job Requirements:


    12 Years schooling or equivalentExperience in Information Technology, specialist technical experience within an IT operational based environmentMust have extensive proven experience in systems, operations and environments of a similar size and complexity – Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resourcesTechnical & Professional Certifications (MCSE, MCP, ITIL foundation etc.) will be an added advantage.

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