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- Min of 12+ years of experience incall center management, with a successful track record of -overseeing onshore and offshoreoperations.
- Strong background in digitalstrategy and customer experience enhancement, ideally incollaboration with digital teams.
- Expertise inprocess optimization, automation, AI, and other digital tools toenhance customer engagement.
- Exceptionalcommunication skills and the ability to collaborate effectivelywith cross-functional teams andstakeholders.
- Change management expertise witha history of successfully leading teams through organizationalshifts.
- Analytical mindset with the ability toderive insights from data to informdecisions.
- Passion for creating exceptionalcustomer experiences and an interest in keeping abreast of industrytrends.
SVP - Customer Contact Centers - Abu Dhabi, United Arab Emirates - Aldar Education
