Senior IT Onsite Support Engineer - Dubai, United Arab Emirates - Halian International Fz Llc

Description

The job posting is outdated and position may be filled

• This role will provide daytoday onsite technical support for end user hardware and software issues at educational institutions across the UAE.
• You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
• Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating enduser desktop and laptop software with support as needed.
• You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.
• Receipt of user requests / incidents escalated by the ServiceDesk / end user
• Provide L2 support for tickets escalated by Service Desk
• Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals
• Provide support for install/upgrade/deinstall/repair activities on customer desktops, laptops
• Provide onsite enduser equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc)
• Provide onsite office automation software and approved application suite support
• Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e.

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