Rooms Controller - Dubai, United Arab Emirates - The First Group

    The First Group
    The First Group Dubai, United Arab Emirates

    1 week ago

    د.إ90,000 - د.إ210,000 (AED) per year *
    Description



    Overview



    About Holiday Inn Dubai Village Circle:

    Situated in the vibrant Jumeirah Village Circle, Holiday Inn Hotel offers guests a modern retreat with easy access to Dubai's attractions, including Dubai Marina and Mall of the Emirates. The hotel features 349 spacious rooms and suites, a refreshing outdoor pool, Rayya Wellness Spa, and a fully equipped fitness centre. Dining options include Urban Eatery for local and international cuisine and Risen Café for artisanal coffee and pastries. Guests also enjoy exclusive access to Soluna Restaurants & Beach Club on The Palm Jumeirah, providing both dining and beachside relaxation. Holiday Inn Hotel combines comfort and convenience, making it a perfect base for business and leisure travellers alike.

    About The First Group Hospitality

    The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

    For more information, visit




    Job Description



    Job Description: Rooms Controller

    The Rooms Controller manages room inventory, allocations, and daily occupancy to ensure smooth hotel operations and guest satisfaction.

    Key Responsibilities:

    • Review daily occupancy, arrivals, departures, VIPs, long-stays, and special requests.

    • Control room inventory and statuses in OPERA; validate OOS/OOO rooms.

    • Allocate rooms based on guest preferences, loyalty status, and operational priorities.

    • Coordinate with Front Office, Housekeeping, Revenue, Finance, and Events teams.

    • Monitor availability and report shortages to Front Office Leaders and Revenue.

    • Manage group and wholesaler reservations and ensure accurate room assignments.

    • Prepare required operational and financial reports and handle billing instructions.

    • Respond to guest and partner emails and complete proper shift handover.

    • Verify IHG Rewards points eligibility, ensure correct membership details, and follow up on missing or disputed points.




    Desired Skill & Expertise



    Desired Skills & Expertise

    • Strong knowledge of OPERA PMS and room inventory management.

    • Excellent organizational and multitasking skills with strong attention to detail.

    • Ability to analyze occupancy, availability, and allocation challenges proactively.

    • Effective communication and coordination with cross-functional teams.

    • Good understanding of Front Office operations, billing, and credit procedures.

    • Knowledge of IHG Rewards and loyalty program point validation.

    • Ability to work under pressure and meet deadlines in a fast-paced environment.

    • Professional discretion, guest-focused mindset, and problem-solving skills.


    * This salary range is an estimation made by beBee
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