Manager – Customer Journey Governance - Dubai

The customer journey governance manager will review journey blueprints to ensure alignment with lifecycle triggers and segment propositions. · ...

The Senior Manager – Customer Journey Governance will be responsible for owning governance and assurance of customer journeys for Home Finance Auto Finance Other secured lending products as applicable Ensure journeys reflect real-world customer behaviours constraints and decision ...

The Senior Manager – Customer Journey Governance will oversee the governance and assurance of customer journeys for Home Finance, Auto Finance, and other secured lending products. · End-to-End Secured Journey Ownership · Journey Validation & Go-Live Assurance · Operational & Syst ...

Leads the design and implementation of DIB's customer management framework ensuring alignment between segmentation strategy lifecycle journeys and customer-contact governance. · ...

As Vice President & Head of Frontline Sales Experience & Alternate Channels, you will report to the EVP & Head of Retail Customer Acquisition and lead the transformation of customer and employee onboarding across all retail banking channels. · ...

Unit Head for Customer Platform Strategy leads governance routines and evaluates new enhancement requests to ensure alignment with customer-journey priorities. · Evaluate new enhancement requests to ensure alignment with customer-journey priorities and CoCE design principles. · D ...

We are looking for a Salesforce Marketing Cloud Journey Architect to help design, orchestrate, and activate complex, long-term customer journeys for one of the UAE's leading real estate developers. · ...

The Unit Head of Resolution Hub will lead the Resolution Hub and be responsible for resolving complex customer issues. They will establish escalation frameworks and ensure resolution outcomes balance customer fairness, operational feasibility, policy alignment, and risk considera ...

A prestigious semi-government organization in Dubai's Transport & Logistics sector is looking for an experienced and strategic Director Customer Happiness to lead its customer experience transformation. · ...

As Vice President & Head of Frontline Experience you will lead the transformation of the frontline sales and onboarding experience across all Retail Banking channels. · ...

The Transaction Banking Services (TBS) unit delivers comprehensive digital and traditional transaction banking solutions across Cash Management, Escrow, Payments, and Trade Finance to corporate clients. · Lead the escrow product roadmap. · Drive compliance across escrow platforms ...

This role involves liaising with local government authorities to assist clients with required government transactions and ensuring compliance. The specialist will handle document processing and communicate effectively to fulfill service requirements accurately. · Proficient in Go ...

+noon is the region's leading consumer commerce platform. · Ring every doorbell, every day. · +Bachelor's degree in Public Policy, Law, Business Administration, or a related field · +, · (Coordinate permits, licenses, approvals · ,and official documentation) · , · (Monitor regu ...

Owns the design and governance of DIB's service delivery model and experience standards across all customer channels. · ...

This is a strategic data led Web Manager role focused on improving the end to end digital experience across a portfolio of high traffic websites. · Define and deliver the web strategy across a portfolio of sites and landing pages aligned to audience needs business goals and brand ...

+We are seeking an AI Lead – Agentic Experience & Workflows to design and define AI-driven workflows across SME banking journeys. · +Design and define agentic workflows (orchestration logic, triggers, decision paths, outcomes). · Define human-in-the-loop controls , approvals, esc ...

This Digital Marketing Consultant will enable end-to-end digital customer journeys across Africa, Middle East, Eurasia and Asia (AMEE) markets. · Design and enable end-to-end digital customer journeys using persona and segment insights across AMEE markets. · Act as a CX Champion ...

The Senior Vice President – Head of Digital Channels will lead the strategic management and optimization of all Business Banking digital channels ensuring seamless customer experiences and operational resilience. · ...

We are looking for a seasoned Delivery Manager – Digital Channels (Banking) with 15+ years of experience in leading enterprise-scale Digital Banking initiatives. · ...

About Dubai Holding Group Services:Group Services is Dubai Holding's shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, ...