Call Center Executive - Dubai, United Arab Emirates - Medacs Healthcare

Medacs Healthcare
Medacs Healthcare
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Job Title:
Healthcare Call Center Representative

  • Purpose: To provide excellent customer service and support to patients, healthcare professionals, and insurance providers through telephone interactions.
  • Responsibilities:
  • Answer incoming calls and respond to inquiries related to healthcare services, appointments, insurance coverage, and general information.
  • Verify patient demographics, insurance details, and medical records accurately and update as necessary.
  • Schedule and coordinate appointments, referrals, and medical tests as requested by patients and healthcare providers.
  • Provide guidance and assistance to patients regarding previsit preparations, medication instructions, and postvisit care.
  • Address and resolve customer complaints, concerns, or issues promptly and professionally.
  • Collaborate with healthcare professionals, such as doctors and nurses, to facilitate smooth communication and patient care.
  • Access and navigate electronic health records (EHR) systems to retrieve and document patient information accurately and securely.
  • Maintain confidentiality and adhere to HIPAA regulations when handling patient information.
  • Stay updated on healthcare policies, procedures, and insurance plans to provide accurate and uptodate information to callers.
  • Escalate complex or critical issues to supervisors or appropriate departments for resolution.
  • Complete necessary documentation, including call logs, incident reports, and customer feedback forms.
  • Participate in training sessions and continuous education programs to enhance knowledge and skills.
  • Skills and Qualifications:
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to multitask and work efficiently in a fastpaced environment.
  • Knowledge of medical terminology, healthcare procedures, and insurance terminology is beneficial.
  • Problemsolving and criticalthinking abilities.
  • Empathy and patience when dealing with patients and their families.
  • Attention to detail and accuracy in data entry and record keeping.
  • Ability to work independently as well as part of a team.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Education and Experience:
  • High school diploma or equivalent.
  • Previous experience in customer service, call center, or healthcarerelated field is preferred.
  • Training in medical terminology or healthcare administration is an asset.
  • Work Environment: Office or call center setting with frequent telephone and computer use. May require wearing a headset and sitting for extended periods.

Salary:
AED2, AED3,500.00 per month


Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 12/06/2023
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