Front Office Data Entry Clerk - Dubai, United Arab Emirates - Hilton

Hilton
Hilton
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

A Front Desk Data Entry Clerk will daily update the Department Tourism & Commerce Marketing (DTCM reports) accurately in the system, including check-in/check-out, Guest requests, concierge services.


What will I be doing?


As a Front Desk Data Entry Clerk, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.

A Front Desk Data Entry Clerk must perform the following tasks to the highest standards:


  • Prepares and completes the DTCM reports by inputting and retrieving information through ONQ PMS with the CID Police Report System.
  • Maintain files and equipment in an orderly and professional manner.
  • Assist and support the Telephone Operator (reliever)to answer calls originating from external and internal sources. Directs caller to appropriate extension or room. Appropriately documents all emergencies.
  • Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel.
  • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Know the departmental procedure and what to do in cases of emergency. Perform other duties assigned by the Front Office Manager, Assistant Front Office Manager, Duty Managers and Guest service Supervisors and take over any other tasks and special projects which arise in the course of business.

What are we looking for?


A Front Office Data Entry Clerk serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


  • Front Office experience in the hotel, leisure, and/or retail sector
  • Calm, organized work ethic with the ability to prioritize and meet deadlines.
  • Excellent interpersonal and communication skills
  • A passion for delivering exceptional levels of Guest service.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge in computer
  • Ability to type in Arabic

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all
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