Client Engagement Manager - dubai - IFZA

    IFZA
    IFZA dubai

    1 week ago

    Description

    As a Client Engagement Manager, you are the heartbeat of every client relationship. Your mission is to own, nurture and grow a dedicated portfolio of Professional Partners and direct clients by becoming their most trusted advisor.

    You will live inside your accounts: celebrating their wins, solving their pains, and turning every interaction into deeper loyalty and bigger renewals + upsells. Sales targets are met because relationships are unbreakable, not in spite of them.

    Main Responsibilities – How You Build Lifelong Advocates
    • Be the single point of trust for your named accounts: daily check-ins, quarterly business reviews, and surprise-and-delight moments.
    • Map stakeholder ecosystems, uncover hidden decision‑makers, and orchestrate multi‑threaded relationships.
    • Proactively spot renewal risks 90 days out and turn them into expansion conversations.
    • Co‑create success plans with every key account, tying IFZA solutions to their KPIs.
    • Host VIP on‑site experiences, private webinars, and exclusive partner events.
    • Drive 80 % of your revenue from existing accounts through upsell, cross‑sell, and referral engines.
    • Generate net‑new logos only via warm introductions from your happy clients.
    • Conduct "Voice of the Customer" interviews and convert insights into product roadmap wins.
    • Own the full renewal cycle: forecasting, pricing negotiations, contract signatures.
    • Live in the CRM: every coffee, call, and commitment logged within 60 minutes.
    • Present account health scorecards in monthly leadership reviews.
    • Travel domestically and internationally to "high‑touch" your top 20 accounts.
    • Mentor junior reps on the art of relationship‑led selling.
    • Perform other duties assigned by Management.
    Qualifications & Skills
    • Full English fluency (additional languages = instant superpower).
    • Intermediate MS Office + advanced CRM mastery (we use Salesforce).
    • World‑class listener, storyteller, and executive presence.
    • Valid UAE driver's license + own car.
    • Infectious optimism and genuine curiosity about people.
    Experience – Proof You've Done This Before
    • 3+ years as a named‑account owner who consistently grew book‑of‑business YoY.
    • Documented 120 %+ quota attainment in a relationship‑heavy sales role.
    • Experience running QBRs that clients "ask" to put on their calendar.
    • Tertiary qualification OR equivalent street‑smart success in B2B/B2C services.
    • Bonus: Free‑zone, immigration, or business‑setup industry knowledge.
    Benefits
    • 24 Annual leave days
    • Annual flight home
    • Life insurance plan
    • Medical insurance plan (with the option to upgrade at your own cost)
    • Bonus scheme (in relevant departments)Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
    • Opportunities to learn, develop and grow with the organization
    #J-18808-Ljbffr

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