- To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
- To understand the terminology and characteristics of good practice in ITIL.
- To prepare delegates to apply the knowledge in the workplace.
- To provide the foundation for further study.
- Introductions
- Introduction to IT Service Management as a Practice
- The Service Lifecycle and Basic Concepts
- Demand Management
- Service Design
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Service Transition
- Change Management
- Service Asset & Configuration Management
-
We are looking for a Service Manager to lead our aftersales and service operations ensuring every customer receives a reliable transparent and professional experience after purchasing their vehicle. · Aftersales & Complaints Handling: · ...
Dubai, Dubai1 month ago
-
The Service manager is responsible for planning controlling and increasing efficiency of Service department to achieve revenue targets and ensure high level of customer satisfaction by managing all aspects of vehicle maintenance and repair services. · ...
Dubai4 weeks ago
-
Lift Mart seeks an experienced Service Manager to lead our service department. The ideal candidate will possess strong technical expertise in elevator and escalator systems. · ...
Dubai, Dubai1 day ago
-
+Field service management experience in EV charging or electrical infrastructure sector. · +Candidates must possess a Bachelor's degree in Electrical Engineering or a related technical field. · The role requires strong technical proficiency in overseeing the installation, commiss ...
Dubai1 month ago
-
We are looking for a Service Manager to lead our aftersales and service operations. The ideal candidate will have strong leadership qualities, hands-on experience in automotive service management, and the ability to balance customer satisfaction with operational efficiency. · Ove ...
Dubai, Dubai1 month ago
-
This position reports to UAE LBL Manager & Sales Manager. The role involves implementing service strategy, driving growth at the unit level, leading Service and engineering organizations, responsible for projects overall engineering execution customer satisfaction first technical ...
Dubai, Dubai1 week ago
-
+ Service ManagerThis Position reports to: UAE LBL Manager & Sales Manager. The role involves implementing the service strategy and driving service growth at the respective unit level. · + Creating and driving implementation of service strategy as a member of the management team. ...
Dubai, Dubai1 week ago
-
This role is part of the Service organization and is responsible for implementing the service strategy and driving service growth at the respective unit level. · ...
Dubai, Dubai1 week ago
-
This position is responsible for implementing the service strategy and driving service growth at the respective unit level. The role involves leading service and engineering organizations, overseeing projects overall engineering execution customer satisfaction first technical poi ...
Dubai, Dubai, United Arab Emirates1 week ago
-
Halian is looking for a results-driven Managed Services Sales Manager to lead enterprise sales across our services portfolio including Oracle Fusion Service Desk & Onsite Support Infrastructure & Operations DevOps/SecOps AI/ML Software & Mobile Development and ManageEngine. · Own ...
Dubai1 month ago
-
FinMark Capital Limited seeks detail-oriented Service & Operations Manager for full-time role in Dubai. The candidate will drive operational efficiency and excellence in Wealth management. · ...
Dubai1 month ago
-
We are seeking a highly skilled Service Design Manager to join an interdisciplinary design team. The ideal candidate will have a strong understanding of service design principles and methodologies, working to plan, visualize, and define new user and service experiences. · Bachelo ...
Dubai1 month ago
-
+We are looking for an experienced, detail-oriented and passionate Motorcycle Workshop Service Manager to lead our team and oversee daily operations in our premium workshop. · +Experience: 5+ years in motorcycle workshop management with strong background servicing high-end motorb ...
Dubai3 weeks ago
-
+We are seeking an experienced and results-driven NOC & Call Center Manager to lead and integrate our 24×7 Network Operations Center (NOC) and Customer Call Center operations. · ...
Dubai2 hours ago
-
The Service Relationship Manager will support the operational and service requirements of the family office. · Maintain and update records related to investments, bank accounts, income, and expenditures · Coordinate with private banks, wealth managers, accountants, and external a ...
Dubai1 month ago
-
Drive consistent execution that meets customer s requirements and expectations. · ...
Dubai2 weeks ago
-
We are seeking a highly motivated Customer Service Manager to lead our customer support operations in the payment / fintech domain. · Manage a multi-channel support team, ensuring excellent service quality. · Collaborate with product and operations to improve customer experience. ...
Dubai, United Arab Emirates1 week ago
-
The Retail Service Manager plays a key role in ensuring exceptional customer service and operational efficiency.This role requires strong leadership, problem-solving skills, and the ability to collaborate with multiple stakeholders. · ...
Dubai2 weeks ago
-
C.H. Robinson is seeking a Manager, Control Tower Operations to join our Robinson Managed Solutions (RMS) 4PL organization in Dubai. · ...
Dubai United Arab Emirates6 days ago
-
Majid Al Futtaim Global Solutions está buscando un Líder de Gestión de Servicios para impulsar la excelencia en la entrega de servicios IT y optimización de procesos. · ...
Dubai1 month ago
-
We are looking for an Automotive Service Manager to lead our aftersales and service operationsThe ideal candidate will have strong leadership qualities, hands-on experience in automotive service management, and the ability to balance customer satisfaction with operational efficie ...
Dubai, Dubai2 weeks ago
Course: IT Service Management - dubai - Europeanqualitytc
Description
INTRODUCTION
Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.
WHO SHOULD ATTEND?
The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.
PROGRAMME OBJECTIVES
PROGRAMME OUTLINE
DAY 1
DAY 2
DAY 3
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
ABB- Dubai, Dubai, United Arab Emirates
-
Managed Services Sales Manager
Only for registered members Dubai
-
Service & Operations Manager
Only for registered members Dubai
-
Service Design Manager
Only for registered members Dubai
-
Workshop Service Manager
Only for registered members Dubai
-
IT Service Operations Manager
Only for registered members Dubai
-
Service Relationship Manager
Only for registered members Dubai
-
Manager Service Delivery
Only for registered members Dubai
-
Customer Service Manager
Caliberly- Dubai, United Arab Emirates
-
Retail Service Manager
Only for registered members Dubai
-
Manager Service Delivery
C.H. Robinson- Dubai United Arab Emirates
-
Lead Service Management
Only for registered members Dubai
-
Automotive Service Manager
Only for registered members Dubai, Dubai