Waiter - Dubai, United Arab Emirates - NOVOTEL

Description

MAIN DUTIES:

• To provide a courteous, professional, efficient and flexible service at all times, following Novotel Bur Dubai Standards of Performance.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Manager and supervisor.
• To perform opening and closing procedures established for the place of work as assigned.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel's Employee Handbook and to adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Guest Service Responsibilities:

• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.