Service Manager - Dubai, United Arab Emirates - AWS DISTRIBUTION

AWS DISTRIBUTION
AWS DISTRIBUTION
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
Managing the service operation of all customers all across UAE

  • 2 to 5 years servie manager experince in Home appliances and Electronics Industry
  • Proving on time service to customers and maintain dealdline
  • Mentoring the service staff by promoting an environment where they can grow and excel in their work.
  • Performing administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointments
  • Managing a team of Service Technicians and Advisors and coorination with sales staff and head office
  • Developing a working knowledge of industry laws and regulations to ensure their service department is in compliance
  • Maintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner
  • Extensive knowledge of industry standards and best practices, including details about the company and manufacturers
  • Good time management skills to handle all service or customer problems that arise on any given business day
  • Customer service skills to resolve complaints efficiently and encourage repeat customers
  • Teamwork skills to encourage the collaborative performance of the service team
  • Verbal and written communication skills to effectively interact with customers and the service team
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